Resolved -
This incident has been resolved.
Apr 3, 21:21 EDT
Monitoring -
Ting Internet engineers have completed repairs and we are seeing services restored. If you continue having any issues, please reach out to our technical support team at 1-855-846-4994.
Apr 3, 19:57 EDT
Update -
We have begun repairs. We are currently looking at getting service fully repaired 9 PM EDT. We will continue to update as new information becomes available.
Apr 3, 18:54 EDT
Update -
Our field engineers have just confirmed that other contractors have completed their work, and Dominion is currently making adjustments to their slack. Once this is finished, we will be able to begin our repairs. Thank you for your patience.
Apr 3, 17:34 EDT
Identified -
Ting Internet engineers are on-site and have identified the issue; repairs will begin shortly. We will provide an ETA as soon as possible.
Apr 3, 14:15 EDT
Investigating -
We are investigating an issue impacting service for about 4 customers in Charlottesville VA. We will provide more information as it becomes available
Apr 3, 11:30 EDT