SimplyBits Fax Service Outage
Identified - Some reports from customers about fax still not working has brought us back to our initial investigation - still working on resolution.

Thank you again for your patience!
Jun 12, 2025 - 18:01 EDT
Monitoring - We have been informed by our partner Lumen that the fax circuit has been repaired, and we are seeing successful faxes from some customers. We are continuing to monitor this issue until it's confirmed that all affected customers are back up and running!
Jun 12, 2025 - 15:51 EDT
Identified - Our fax services partner is currently working on a fix, but hasn't provided an ETA on resolution as of yet. Testing with some customers is still showing some problems.

We are continuing to investigate and will continue to update here. Thank you for your continued patience!
Jun 12, 2025 - 11:29 EDT
Investigating - We became aware today that our fax line with Lumen is down, affecting fax services for all our SimplyBits customers. We have made Lumen aware and they have dispatched technicians to resolve the issue, but we do not have an update with an ETA on when the service will be restored.
Jun 11, 2025 - 14:10 EDT
Ting Internet - Cedar - Roaring Fork Region Outage
Monitoring - A fix has been implemented and we are monitoring
Jun 12, 2025 - 13:04 EDT
Identified - Our upstream provider has confirmed damage to their fiber causing the outage. It is impacting service for our customers in the Roaring Fork region of Colorado, particularly in Rifle, Silt, Glenwood Springs and New Castle. They are currently coordinating a fiber repair plan and we will provide more information as it becomes available.
Jun 10, 2025 - 19:52 EDT
Investigating - We are currently investigating reports from multiple customers of a service outage affecting several customers in Rifle Colorado. We are still investigating the cause and the scope of the issue, and working with Lumen to resolve the issue. We currently do not have an ETA to resolve this yet.
Jun 10, 2025 - 19:12 EDT

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Uptime over the past 90 days. View historical uptime.
Arizona Operational
90 days ago
99.97 % uptime
Today
Tucson Operational
90 days ago
99.6 % uptime
Today
Catalina Operational
90 days ago
100.0 % uptime
Today
Amado Operational
90 days ago
100.0 % uptime
Today
Douglas Operational
90 days ago
100.0 % uptime
Today
Green Valley Operational
90 days ago
100.0 % uptime
Today
Marana Operational
90 days ago
100.0 % uptime
Today
Mt. Lemmon Operational
90 days ago
99.96 % uptime
Today
Nogales Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Oro Valley Operational
90 days ago
100.0 % uptime
Today
Rio Rico Operational
90 days ago
100.0 % uptime
Today
Sahuarita Operational
90 days ago
100.0 % uptime
Today
San Manuel Operational
90 days ago
100.0 % uptime
Today
Tubac Operational
90 days ago
100.0 % uptime
Today
Vail Operational
90 days ago
99.99 % uptime
Today
California Operational
90 days ago
99.87 % uptime
Today
Culver City, CA Operational
90 days ago
99.62 % uptime
Today
Encinitas, CA Operational
90 days ago
100.0 % uptime
Today
Fullerton, CA Operational
90 days ago
99.83 % uptime
Today
Solana Beach, CA Operational
90 days ago
99.96 % uptime
Today
Carlsbad, CA Operational
90 days ago
99.96 % uptime
Today
Colorado Partial Outage
90 days ago
99.79 % uptime
Today
Aspen, CO Operational
90 days ago
99.69 % uptime
Today
Basalt, CO Operational
90 days ago
100.0 % uptime
Today
Bayfield, CO Operational
90 days ago
100.0 % uptime
Today
Carbondale, CO Operational
90 days ago
100.0 % uptime
Today
Centennial, CO Operational
90 days ago
99.74 % uptime
Today
Colorado Springs, CO Operational
90 days ago
99.79 % uptime
Today
Cortez, CO Operational
90 days ago
100.0 % uptime
Today
De Beque, CO Operational
90 days ago
99.98 % uptime
Today
Dolores, CO Operational
90 days ago
100.0 % uptime
Today
Durango, CO Operational
90 days ago
100.0 % uptime
Today
Glenwood Springs, CO Partial Outage
90 days ago
99.29 % uptime
Today
Greenwood Village, CO Operational
90 days ago
100.0 % uptime
Today
Grand Junction, CO Operational
90 days ago
100.0 % uptime
Today
New Castle, CO Partial Outage
90 days ago
99.29 % uptime
Today
Parachute, CO Operational
90 days ago
99.98 % uptime
Today
Rifle, CO Partial Outage
90 days ago
99.28 % uptime
Today
Silt, CO Partial Outage
90 days ago
99.29 % uptime
Today
Willits, CO Operational
90 days ago
100.0 % uptime
Today
Idaho Operational
90 days ago
99.72 % uptime
Today
Greater Sandpoint, ID Operational
90 days ago
99.72 % uptime
Today
Ponderay, ID Operational
90 days ago
99.72 % uptime
Today
Maryland Operational
90 days ago
99.97 % uptime
Today
Westminster, MD Operational
90 days ago
99.97 % uptime
Today
New Mexico Operational
90 days ago
100.0 % uptime
Today
Farmington, NM Operational
90 days ago
100.0 % uptime
Today
North Carolina Operational
90 days ago
99.55 % uptime
Today
Angiers, NC Operational
90 days ago
99.98 % uptime
Today
Fuquay-Varina, NC Operational
90 days ago
98.5 % uptime
Today
Holly Springs, NC Operational
90 days ago
99.07 % uptime
Today
Rolesville, NC Operational
90 days ago
100.0 % uptime
Today
Sanford, NC Operational
90 days ago
99.92 % uptime
Today
Wake Forest, NC Operational
90 days ago
99.84 % uptime
Today
Tennessee Operational
90 days ago
99.25 % uptime
Today
Memphis Operational
90 days ago
99.25 % uptime
Today
Virginia Operational
90 days ago
98.59 % uptime
Today
Charlottesville, VA Operational
90 days ago
97.63 % uptime
Today
Alexandria, VA Operational
90 days ago
99.55 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Ting Internet Scheduled Maintenance - Charlottesville, VA (Airport, Ivy Rd, Georgetown Green) Jun 18, 2025 23:00 - Jun 19, 2025 06:00 EDT

In Charlottesville, VA on Wednesday June 18th from 11:00 PM to 6:00 AM ET, Ting Internet engineers will perform fiber maintenance to accommodate a construction project.

During the maintenance window, Ting Internet services for some customers in the Airport, Ivy Rd and Georgetown Green areas may be briefly disrupted and then service will be automatically restored.

Customers expected to be part of this maintenance have been contacted directly.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Posted on Jun 04, 2025 - 12:10 EDT

Scheduled Maintenance - Fullerton, CA Jun 20, 2025 03:00-11:00 EDT

In Fullerton, CA on Friday June 20th from Midnight to 8 AM PT, our networking partner will perform maintenance on our shared network infrastructure.

During the maintenance window, Ting Internet services for some customers in Fullerton may be briefly disrupted and then service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Posted on Jun 12, 2025 - 16:19 EDT
Jun 12, 2025
Ting Internet - Carlsbad, CA - Partial Outage
Resolved - This incident has been resolved.
Jun 12, 20:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 17:04 EDT
Investigating - Ting internet engineers are investigating reports of an outage impacting some customers in Carlsbad, CA. We will post further updates as soon as possible.
Jun 12, 14:21 EDT
Ting Internet - Partial Outage in Solana Beach, CA.
Resolved - This incident has been resolved.
Jun 12, 14:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 11:21 EDT
Update - We are proceeding with a full card reboot after the initial PON port bounce did not resolve the issue. This reboot will temporarily take down all 294 customers on the card and result in an estimated 10-minute service interruption. Service will be automatically restored once the reboot is complete.

We appreciate your patience and understanding as we work to resolve this issue as quickly as possible.
Jun 12, 09:27 EDT
Identified - Ting engineers have identified a partial outage affecting a subset of customers on a specific PON in our network in Solana Beach, CA. To restore service, we will be performing an emergency reboot of our equipment. This reboot will result in a temporary service interruption lasting approximately 10 to 15 minutes. Service will be automatically restored once the reboot is complete.

We appreciate your patience and understanding as we work to resolve this issue as quickly as possible.
Jun 12, 08:36 EDT
Outage in Fuquay Varina North Carolina
Resolved - This incident has been resolved
Jun 12, 13:04 EDT
Update - Our field team is finishing the repairs and any remaining customers affected by this outage should see their service restored. Thank you for your patience.
Jun 11, 17:33 EDT
Update - We are still seeing a handful of customers affected by the outage. Our field crews are currently en route to address the remaining issues. Thank you for your patience as we work to get everyone back online as quickly as possible.
Jun 11, 09:38 EDT
Monitoring - A fix has been put in place. Please restart your equipment if you are offline. The equipment should now be online, and if, after a restart, you are not back online, please give us a phone call at 1-844-846-4994.
Jun 11, 01:37 EDT
Update - Ting Internet engineers are on site at the location of a fiber cut. Work is underway to replace the damaged sections of fiber and the current approximate ETA for service restoration is 12 AM EST. This is longer than expected initially. We apologize for the delay and will provide updates as work progresses. Thank you for your patience.
Jun 10, 17:52 EDT
Identified - Ting Internet engineers are on site at the location of a fiber cut. Site preparation is underway to replace the damaged sections of fiber and the current approximate ETA for service restoration is 8PM ET. We will provide updates as work progresses. Thank you for your patience.
Jun 10, 13:40 EDT
Investigating - We are seeing an outage affecting some customers in Fuquay Varina, NC. We are still investigating the cause and will have more updates as they come.
Jun 10, 12:26 EDT
Intermittent Service Drops for Some SimplyBits Customers in Tucson
Resolved - This incident has been resolved.
Jun 12, 10:01 EDT
Monitoring - Our engineers have implemented a fix, and we have seen improvements to the customers we knew were affected. We are continuing to monitor this, but if you are still experiencing drops in service, or slower speeds, please feel free to give our support line a call for further troubleshooting.

Thank you!
Jun 11, 16:59 EDT
Investigating - We are investigating an issue with one of our towers in the North Tucson area (NWST/WalkerRd).

Some customers connected to this tower may experience temporary drops in service or slower than expected speeds. Our engineers are working on resolving this problem and we will update here once we are confident it has been resolved.

Thank you for your patience!
Jun 11, 14:10 EDT
Jun 11, 2025
Jun 10, 2025
SimplyBits / Ting Internet - Emergency Maintenance - Vail, AZ
Completed - The scheduled maintenance has been completed.
Jun 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 12:00 EDT
Scheduled - We are going to be doing some emergency maintenance in Vail, AZ at Corona de Tucson and surrounding area for power upgrades, and router stack. The current power backup power system has failed and before monsoons come we want to harden our battery backup. This will have the impact of a rolling outage lasting between 15 minutes and 30 minutes. This maintenance is being performed in a window between 9:00 a.m. and 12:00 p.m. local time. Thank you for your understanding
Jun 10, 10:55 EDT
Ting Internet - Scheduled Maintenance - Charlottesville VA (Martha Jefferson, Locust Grove, Downtown, and Belmont)
Completed - The scheduled maintenance has been completed.
Jun 10, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 00:01 EDT
Scheduled - On June 10th, 2025 from 12:01AM to 06:00 EDT we're planning maintenance on the Ting Internet network in Charlottesville, VA to consolidate connections and upgrade network infrastructure.

Customers in the Martha Jefferson, Locust Grove, Downtown, Belmont and nearby areas may experience a service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.
Jun 9, 14:16 EDT
Jun 9, 2025
Ting Internet - Scheduled Maintenance - Charlottesville VA (Martha Jefferson, Locust Grove, Downtown, and Belmont)
Completed - The scheduled maintenance has been completed.
Jun 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:00 EDT
Scheduled - On June 9th, 2025 from Midnight to 06:00 EDT we're planning maintenance on the Ting Internet network in Charlottesville, VA to consolidate connections and upgrade network infrastructure.

Customers in the Martha Jefferson, Locust Grove, Downtown, and Belmont areas may experience a service disruption during the maintenance window, after which service will be automatically restored.
Jun 3, 18:13 EDT
Jun 8, 2025
Holly Springs Partial Outage
Resolved - This incident has been resolved.
Jun 8, 08:17 EDT
Monitoring - Repairs have been completed. We are seeing service restored to Ting Internet customers in Holly Springs. If you are experiencing an issue at this time, please first reboot your router and if you are having any further issues, contact our Support team at 1-844-846-4994.
Jun 7, 20:14 EDT
Update - We are currently seeing a partial outage in Holly Springs, North Carolina, that is affecting roughly 70 customers. How technicians have been notified and will investigate. No ETA at this time.
Jun 7, 17:20 EDT
Update - We are continuing to investigate this issue.
Jun 7, 16:46 EDT
Investigating - We are currently seeing a partial outage in Holly Springs, North Carolina, that is affecting roughly 70 customers. How technicians have been notified and will investigate. No ETA at this time.
Jun 7, 16:46 EDT
Jun 7, 2025
Jun 6, 2025
Ting Internet - Memphis, TN - Partial Outage
Resolved - This incident has been resolved.
Jun 6, 15:18 EDT
Monitoring - Repair work on the affected fiber has completed and we are seeing service restored to Ting Internet customers in Memphis. If you are experiencing an issue at this time, please first reboot your router and if you are having any further issues, contact our Support team at 1-844-846-4994.
Jun 6, 13:59 EDT
Update - Most major splicing work has been completed and we are seeing recovery for many services but are not all clear as of yet. Field teams are still in place and working to remedy the individuals that remain offline.
Jun 6, 12:34 EDT
Update - Fiber repairs remain in progress. The field team estimates service restoration within 4 hours. We’ll continue to provide updates as work progresses. Thank you for your patience.
Jun 6, 11:27 EDT
Update - Fiber repairs continue at this hour. A second cut has been located and work is being done to repair that location as well as the original location identified. We will provide updates as we receive them from the field engineers. We appreciate your patience.
Jun 6, 08:15 EDT
Update - Repairs to the damaged fiber are ongoing at this time. Due to the location and equipment needed we do not have an ETA on full restoration as of yet. We will continue to update as repairs progress.
Jun 6, 01:40 EDT
Identified - We have located fiber damage near Shelby Oaks Dr. and field technicians have already been dispatched to begin repairs. We have no ETA yet as to when they will be completed, however, we will provide further updates here as they become available.
Jun 5, 19:54 EDT
Investigating - Ting Internet engineers are investigating reports of an outage impacting customers in Memphis, TN. We will post further information as soon as it becomes available.
Jun 5, 17:21 EDT
Jun 5, 2025
Jun 4, 2025
Outage in neighborhood Mills Crest St, Fuquay-Varina, NC
Resolved - This incident has been resolved.
Jun 4, 17:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 16:41 EDT
Investigating - We are seeing an outage affecting a cluster of homes on MILLS CREST ST in Fuquay-Varina NC this early afternoon. We are sending techs to investigate and will update as new information becomes available
Jun 4, 13:51 EDT
Ting Internet - Partial Outage in Walker Square MDU's Charlottesville VA
Resolved - This incident has been resolved.
Jun 4, 13:27 EDT
Monitoring - Our field engineers have identified that the outage was caused by the unauthorized removal of a component from our onsite equipment. Service has now been fully restored. We will continue to monitor the connections closely to ensure stability and prevent any further disruptions.
Thank you for your patience and understanding as we worked to resolve the issue.
Jun 4, 10:21 EDT
Update - We are seeing an outage affecting a cluster of homes in Walker Square MDU's in Charlottesville VA. Ting techs have been dispatched to identify the issue and resolve. We will provide an ETR as soon as it becomes available
Jun 4, 09:22 EDT
Investigating - We are seeing an outage affecting a cluster of homes in Walker Square MDU's in Charlottesville VA this morning with the hallmarks of a fiber cut. Ting techs are on site and investigating the issue for a rapid resolution.
Jun 4, 09:19 EDT
Jun 3, 2025
SimplyBits Fax Services Affected
Resolved - Fax services have been restored and customers should contact support if they are still having issues with faxing.
Jun 3, 19:08 EDT
Investigating - We are currently aware that there is a network issue affecting fax services for SimplyBits customers. We know that this issue is outside of our own infrastructure, and under the scope of our upstream provider for fax service access, and that the upstream provider has dispatched a technician to investigate. We do not yet have an ETA when this will be restored however, and will post updates here when available.
Jun 3, 13:34 EDT
SimplyBits / Ting Internet - Scheduled Maintenance - Tucson, AZ
Completed - The scheduled maintenance has been completed.
Jun 3, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 EDT
Scheduled - Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment Tuesday June 3rd, 2025, 4:00AM - 6:00AM Mountain Standard Time.

During this maintenance, some customers in Tucson near Bigelow, Loma Linda and Mt Lemmon Ridge may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible.
Jun 2, 12:09 EDT
Ting Internet - Degraded Service - Fuquay Varina, NC
Resolved - A fix has been implemented and the issue has been resolved. If you are still seeing issues, please reboot your router and your fiber ONT. If the issue persists, please contact us at 1-844-846-4994 for further individual troubleshooting.
Jun 3, 08:27 EDT
Identified - Our Network Operations team has now isolated the uplink in question, which should put an end to the degraded service issue impacting some of our customers. However, we will continue to monitor performance and work on a permanent long-term fix for the issue. If you are still experiencing issues, please call in to Technical Support at 1-844-846-4994 (Available 24/7). Thanks.
Jun 2, 19:50 EDT
Investigating - Please note we’re currently experiencing some significant errors on one of our uplinks, which is causing degraded service for some of our customers in the Fuquay Varina, North Carolina market. We are already investigating the matter and determining the best next steps. We will provide more information as it becomes available.
Jun 2, 19:10 EDT
Jun 2, 2025
Some SimplyBits Customers Offline
Resolved - This incident has been resolved.
Jun 2, 13:18 EDT
Monitoring - A fix has been implemented and we are starting to see customer service restore. If you were affected and are still experiencing issues, please restart your router.

We're sorry for any inconvenience this caused!
Jun 1, 15:05 EDT
Identified - We have had reports from some customers regarding service going offline - the issue has been identified and is affecting customers connected to our Redington service tower.
SimplyBits engineers are working on resolution as soon as possible
Jun 1, 14:54 EDT
Jun 1, 2025
May 31, 2025

No incidents reported.

May 30, 2025
Ting Internet -Partial outage in Alexandria, VA.
Resolved - This incident has been resolved.
May 30, 17:17 EDT
Monitoring - Our field team has completed most repairs and a majority of services have been restored. Repairs will resume tomorrow to restore services for the remaining affected customers. If you are still experiencing any issues or have any questions please contact Ting Support at 1-844-846-4994 .
May 29, 22:39 EDT
Update - Due to the extensive damage and repair work required on the mainline, we are currently estimating a tentative recovery timeframe of 11:00 PM EST. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
May 29, 14:10 EDT
Identified - Our field engineers have identified a service outage in Alexandria, VA, caused by damage to the mainline during the city’s recent fire hydrant replacement. Field crews are currently on-site assessing the extent of the damage and coordinating the necessary repair work.

We will share an ETR as soon as more information becomes available. Thank you for your patience and understanding.
May 29, 09:39 EDT
Simply Bits/Ting Internet Power Outage in Vail and surrounding areas
Resolved - TEP has confirmed that all power in the area has been restored. If your internet service is not automatically restored please power cycle your Router and Power over Ethernet Adapter.
May 30, 16:57 EDT
Monitoring - TEP is experiencing a power outage that is impacting Simply Bits Customers in Vail and Surrounding areas. Customers serviced by our Sundown site and FTTH customers at Andrada Ranch will be without service until power is restored. Customers can visit https://www.tep.com/outages/ for additional information regarding this outage. We will monitor this situation and post updates as service is restored
May 30, 16:16 EDT
May 29, 2025
SimplyBits / Ting Internet - Scheduled Maintenance - Tucson, AZ Maintenance updates
Completed - The scheduled maintenance has been completed.
May 29, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 02:00 EDT
Scheduled - Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment Thursday May 29th, 2025, 2:00AM - 5:00AM Mountain Standard Time.

During this maintenance, some customers in Tucson may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible.
May 28, 11:25 EDT
← Incident History Powered by Atlassian Statuspage