Resolved -
This incident has been resolved.
Mar 19, 10:01 EDT
Monitoring -
The repairs have completed and our monitoring is showing all customers affected are online again. We will watch closely for any further issues. Thank you for your patience.
Mar 18, 19:04 EDT
Update -
The Ting Internet field team has run into complications which has delayed full restoration. Work is ongoing and we will provide a further update as soon as possible. Thanks for your patience.
Mar 18, 18:18 EDT
Update -
The Ting Internet field team work is ongoing and the current estimate for restoration of services for the remaining customers is 2 hours. Thank you for your patience.
Mar 18, 14:17 EDT
Update -
The Ting Internet field team has restored service for some impacted customers in Culver City. Repairs are still ongoing and crews will be back onsite to continue with the repair work this morning. Thank you for your patience and we will keep providing an update as the work progresses.
Mar 18, 08:59 EDT
Update -
The Ting Internet field team has restored service for some impacted customers in Culver City. Repairs are still ongoing, and we will resume work first thing tomorrow morning. Thank you for your patience and we will keep providing an update as the work progresses.
Mar 18, 01:40 EDT
Update -
The Ting Internet field team continues to work on restoring service impacted by a significant fiber cut in Culver City. We currently project service restoration for impacted customers by Noon local time Wednesday. We will provide a progress update by 9AM. Thank you for your patience.
Mar 17, 22:29 EDT
Update -
Our field team has identified the full extent of the damage, which was significant, and are already working on the repairs. We will provide an update on an approximate ETA of when the repairs might be completed shortly. We appreciate your patience.
Mar 17, 20:23 EDT
Identified -
A fiber cut has been confirmed impacting customers in the Vinton & Culver Blvd area. Ting Internet engineers are determining next steps to remove the broken fiber sections and restore service. We will provide an estimated time of repair as soon as it is available.
Mar 17, 17:03 EDT
Investigating -
Ting Internet engineers are investigating reports of a strike to an underground fiber facility in the Vinton & Culver St vicinity impacting customers in the area. We will provide further information on restoration as soon as possible.
Mar 17, 15:51 EDT